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FAQs

Frequently asked questions and answers for your assistance. Please feel free to contact us if you have any further questions.

  • Q. What do you collect?
  • A. We collect reusable clean clothing(for all ages and genders); paired shoes, accessories (handbags, hats, jewellery, scarves, belts, etc...) bric a brac (by bric a brac we mean small decorative ornaments, picture frames, mirrors, gift sets), toys, perfumes and toileteries. We do not collect cuttlery, crockery, duvets, pillows, rugs, furniture.
  • Q. How do the collections work?
  • A. Fill the bag(s) provided with your unwanted reusable clothing and leave them out by 9am on the collection day in full view from the road. Alternately you can prebook your collection online by providing your full address.
  • Q. Do you collect on the same day every week?
  • A.  When you receive a bag the collection date is indicated on the bag. For example, you might receive a bag on a Monday with the collection day indicated on the bag as Wednesday. Please note that this means that the collection day will take place on the Wednesday for the week when the bag was received, but this does not mean that we collect every Wednesday. Please feel free to contact us. We have a helpline number on the bag for missed bags, bookings and other collection enquiries.
  • Q. What if I need more than one bag?
  • A. Feel free to use any additional bags if more are required, we only post one bag per household to reduce plastic, but we will collect all the bags you leave out for us.
  • Q.What should I do if my bag was not collected? 
  • A. Contact us as soon as possible to find out if/and when we can retrieve your missed bags. The helpline number is displayed on the bag. 
  • Q.What can I do to ensure that my bags aren't missed?
  • A. Feel free to contact us before the collection day or as soon as you have received a bag by texting your full address to 07592029455. 
  • Q. What if I don't want to leave my bags outside?
  • A. Feel free to contact us prior to the collection day and we will instruct our team to knock on your door or ring the door bell. Our team carry ID badges. 
  • Q. Can I book a collection?
  • A. Yes, we would be able to book a collection for you if we have a team in your area. Please fill the booking form on this site or feel free to call us. There is also a QR code on some of our bags which will enable you to book a collection.
  • Q. What are your collection times?
  • A. We usually collect between 8:30am and 12 noon. Please note that in some large areas it takes longer.
  • Q. Do you collect furniture and large items?
  • A. No, we don't collect furniture.
  • Q. Are you a charity?
  • A. No, we are the charity's appointed commercial participator and we raise funds for the charity with our collections.  
  • Q.What happens to my donations?
  • A. The donations are sold on to second-hand markets in many countries, for the purpose of reuse, and the royalties generated from the sale goes to the charity each month.
  • Q. What if you suspect that someone else stole the bags you left out?
  • A. If you are unsure who took your donation please do not hesitate to contact us with the details so that we can verify this. Our collectors carry ID badges and our drivers use marked vans.
  • Q. What do these collections help?
  • A. Our clothing collections offer multiple positive benefits: They enable everyone to help others in need of help; clothing collections offer one of the best and easiest schemes which help to raise funds for charity; they also divert reusable textiles from landfill for reuse, they enable less fortunate people to afford quality reusable clothing around the world.            

 

BOGUS COLLECTORS

BEWARE OF BOGUS COLLECTORS! How to spot a bogus collection bag?

Look carefully on the bag for the charity registration number. The charity’s contact details can be obtained from their website and the registration number can be checked on the Charity Commission website: www.gov.uk/government/organisations/charity-commission

The use of printed plastic collection bags used to be an indication that the collection was likely to be genuine. If the quality of the print isn’t sharp or the bag is displaying a dated logo or design (for example) this may indicate that the bag isn’t genuine.

Other warning signs to look out for: Wording, poor spelling, similar charity name (eg. Trees of Hope), punctuation or grammar mistakes usually make it more likely that the bag isn’t genuine.

If you are in doubt about the legitimacy of a charity bag or of a collection that is taking place in your area, always contact us or the charity directly to verify this. The genuine bag is displayed on the charity's website www.treeofhope.org.uk/sos-clothes/. All our collectors/distributors use a marked van, carry an ID badge and are instructed to follow our best practice fundraising guidelines, beware of thieves. If you do not wish to leave your donations outside you can contact us to arrange a home collection.